IMPORTANT INFORMATION – PLEASE READ CAREFULLY.

embark2 booking conditions

  1. Introduction  

This document sets out the general booking conditions which, together with our privacy policy and Code of Behaviour, will apply to your booking with embark2.

There may be specific booking conditions for particular holidays and when this is the case they will be sent to you and any differences brought to your attention prior to booking.

  1. Your booking

A booking will exist as soon as we issue a confirmation of your booking. Your booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

  1. Paying for your holiday

You will be required to pay a deposit or make full payment for your booking at the time of booking.

When you make your booking you must pay a deposit of £75 and £200 for European holidays

Where you only pay a deposit you must pay the full balance by the balance due date notified to you which will usually be at least 10 weeks before your departure date.

If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

For certain types of holiday, a different deposit may apply. If this is the case for your holiday you will be advised of the deposit required before making your booking.

  1. If You Want To Change or Cancel Your Holiday

If you, or any member of your party, cancel your travel arrangements at any time, a written notification from the person who made the booking must be provided to us.

Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):

Period before departure in which you notify us Cancellation Charge
More than 70 days Deposit only
69 – 56 days 30% of holiday cost
55 – 29 days 60% of holiday cost
28 – 07 days 90% of holiday cost
Less than 7 days 100% of holiday cost

Note: If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges.

You can transfer your booking to another member of embark2, who satisfies the conditions that apply to this booking, by giving us notice in writing at least 7 days before your departure date. You are responsible for paying all the costs we incur in making the transfer.

  1. If we cancel your booking

We reserve the right to cancel your booking. We will not cancel less than 10 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided if all reasonable measures had been taken.

The minimum number of passengers required to operate each holiday can vary. If you would like to know the minimum number required to operate your holiday please ask us at the time of making your booking. We will not cancel a holiday less than 10 weeks prior to departure if the minimum required number of passengers has not been reached. If your holiday is cancelled you can either obtain a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

In the event a refund is paid to you, we will:

Period before departure in which we notify you Amount you will receive from us
More than 70 days Deposit only
Less than 70days 100% of monies received + £20.00

This does not exclude you from claiming more if you are entitled to do so.

  1. Special Requests

If you have any special requests (for example dietary requirements, special assistance or room location), please let us know at the time of booking

  1. Final Travel Arrangements

For travel abroad, please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

  1. Insurance

Adequate travel insurance is a condition of your booking. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of medical emergencies such as personal injury, illness; loss of baggage and money; and other expenses. We cannot be responsible for any costs you incur as a result of failing to obtain adequate travel insurance.